How to cancel your subscription​

Please follow these instructions to cancel your subscription.

1. Please log in and visit https://genaty.ai/app/account


Tip: You can also access this page while logged in by hovering over the icon pictured below in the top right of the screen and choosing My Account. 

2. Then select  Plans from the sidebar on the left-hand side

4. Click Cancel Subscription on the window that appears.

5. Enter your login credentials.

6. Choose the reason that you are canceling and click Cancel Subscription.

This will set your subscription to non-renewal. If you would like to close your account immediately instead, please email support@genaty.ai 

Please note that auto-renewals on subscriptions are non-refundable. 

If you have any questions or issues during cancelation, please do not hesitate to contact us at support@genaty.ai.

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