Account & DNA File Management
Managing your account with our easy-to-follow guides.
- Account inactive? Here's what to do.
- Experiencing issues uploading your Genaty DNA file to another platform
- Facing issues with page loading or site functionality
- Here’s how to download your Genaty raw DNA file
- How to cancel your subscription
- How to change or reset your password
- How to change the email address on your account
- How to change the name on your account
- How to change the payment method
- Understanding DNA File Upload Limitations and Alternatives at Genaty
- When you open your Genaty raw DNA file