How much does shipping cost?
At Genaty, we are committed to providing exceptional service to our customers, which includes offering free shipping to a wide range of countries. Here’s what you need to know about our shipping policies:
Free Shipping to Select Countries:Genaty offers free shipping for both the delivery of the DNA testing kit and the return of the sample to our lab partner. This service is available at no cost to you for the initial shipment. The countries eligible for free shipping include:
- Algeria
- Bahrain
- Egypt
- Iraq
- Jordan
- Kuwait
- Lebanon
- Libya
- Morocco
- Oman
- Qatar
- Saudi Arabia
- Tunisia
- United Arab Emirates
No Hidden Costs: As a user, you will not incur any shipping or logistics charges for the first shipment of your DNA testing kit or the return of your sample. This ensures that the process is straightforward and cost-effective for you.
Refund and Return Policy: In the rare event that your DNA data is not accepted by the lab, please refer to our refund and return policy. This policy provides detailed instructions on how to handle such situations, ensuring that you are well-informed and supported throughout the process.
For more information on what to do if your DNA data is not accepted, or if you have any other questions related to shipping and returns, please visit our Refund and Return Policy page.