Shipping Multiple Kits

Currently, Genaty does not offer a bulk order option for shipping multiple DNA kits to the same address. Each kit must be purchased individually, and this includes separate shipping costs for each kit. Here's why:

Customs and Shipping Logistics:

• Custom Requirements: Our shipping process is designed to meet various international customs requirements, which can vary significantly from one country to another. Shipping kits individually helps ensure compliance with these regulations.
• Return Shipping Labels: Each kit includes a return shipping label that is specifically linked to the purchaser's account. This is crucial for ensuring that each DNA sample is accurately connected to the correct user account upon return to our lab. We also send the paid return airway bill to your registered email address. If you encounter any challenges with it, please do not hesitate to reach out to our support team. support@genaty.ai

Ensuring Accuracy and Accountability:

• Account Connection: By requiring individual purchases for each kit, we can maintain a direct link between each DNA sample and the specific user account. This meticulous tracking is essential for the accuracy of the genetic analysis and the personalization of the health reports.

While we understand that this might not be as convenient as placing a bulk order, this policy is in place to ensure the integrity and accuracy of your test results. If you need multiple kits for family members or a group, they will each need to be ordered separately. We appreciate your understanding and are committed to providing the highest quality service and accuracy in genetic testing.