No-Show/Cancellation Policy for Consultations at Genaty

At Genaty, we strive to ensure that all clients have a smooth and efficient consultation experience. To manage and respect the time of our healthcare professionals and clients alike, we have established a clear no-show and cancellation policy for medical report consultations:

Cancellations and Rescheduling:

• If you need to cancel or reschedule your appointment, please contact our team at support@genaty.ai
• 24-Hour Notice: Please inform us at least 24 hours in advance if you cannot make your scheduled appointment.
• Late Cancellations: If you fail to cancel or reschedule at least 24 hours in advance, a partial fee equivalent to 50% of your consultation price will be charged.

No-Show Policy:

• Definition: A 'no-show' is defined as missing an appointment without cancelling it at least 24 hours in advance.
• Consequences:
  • First No-Show: You may reschedule your appointment once.
  • Second No-Show: The visit is lost, and you will not receive any refund, either full or partial.
• Late Arrival: If you are not present within 15 minutes of your appointment time, you will be considered a no-show.

Limits on Rescheduling:

• You may reschedule an appointment a maximum of two times. Attempts to reschedule a third time will result in the loss of the appointment without the possibility of another reschedule.

This policy helps us ensure that our services are available to all clients who need them and allows us to maintain a high standard of service. Please contact our support team if you have any questions about the policy or need assistance with managing your appointment times.