Why aren't my reports generating?
If you notice that your health reports are taking longer than expected to generate on Genaty, here's what you should know and how you can address it:
Typical Report Generation Time:
- Expected Timeframe: Generally, health reports take a few hours to generate. This timeframe allows for the thorough processing of your genetic data and the integration of the latest scientific research into your personalized reports.
Reasons for Delays:
- Multiple Reports: If you are generating several reports simultaneously, this can extend the processing time. The system needs to analyze a larger volume of data, which naturally takes longer.
- High Demand: Occasionally, delays can occur during periods of high demand when many users are requesting reports at the same time. Our servers work to manage these requests efficiently, but this can sometimes result in slower processing times.
What to Do If Reports Are Delayed:
- Contact Support: If your reports are taking significantly longer than a few hours to generate, please reach out for assistance. Contact our support team at support@genaty.com and we will look into the issue promptly. Our support team is equipped to troubleshoot and expedite the generation of your reports.
How We Handle Your Requests:
- Technical Support: Our technical team continuously monitors the system to ensure optimal performance and quickly addresses any issues that might delay report generation.
- Customer Service: We prioritize customer satisfaction and strive to resolve any inquiries or issues with report delays as swiftly as possible.